Configuration & Test Management
Common Tools for Configuration Management
Configuration Management involves a broad array of tools working in conjunction with each other. The primary goal is to have a highly repeatable process, with detailed tracking for any and all iterations.
Summary and definitions for Issue Tracking Fields
Describes what the most common key fields are and gives standards for how to use them in a testing environment. Once there is agreement on what key words actually mean, getting consistency on their use becomes much easier.
State Transitions (Diagram, Visio)
What the states are, who the typical owners are, and how you get from there to
A list of "unsolvable problems" often encountered within IT organizations and a model for managing them effectively.